project manager with focus on client success
If you are passionate about helping organizations create a more inclusive and equitable workplace, we encourage you to apply for this opportunity.
15-20 h / week
location: Vienna, hybrid
starting at €2,200 for a full-time role
English, German
hybrid
The female factor is a global community for a new era of female leaders.
diversity statement
"We are inviting everyone, regardless of gender, race, color, religion, age, disability, political or religious beliefs, national or ethnic origin to join us on our mission."
your profile
At the female factor, we're on a mission to level the playing field for ambitious women globally. As our client success manager, you're vital in establishing robust relationships with our corporate partners, empathizing with their unique needs, and implementing our mission through effective strategies. This role is a perfect fit for a project management maestro with standout client-facing communication skills, who can confidently represent our brand.
your profile
As our project manager with focus on client success, your role revolves around building and nurturing enduring client relationships, ensuring their satisfaction, and aligning our services with their diversity and hiring goals. The ideal candidate is:
👩💼 a client's advocate: you understand the unique challenges our clients face in their journey towards greater diversity and inclusion. You're passionate about fulfilling their needs and are excited to bring the female factor's mission to life.
🤝 a relationship-builder: forging robust relationships comes naturally to you. Whether it's with clients or internal teams, you thrive in connecting and collaborating with diverse stakeholders.
🎙 a confident communicator: be it in client meetings or conferences, you're comfortable representing us. You communicate clearly and confidently, both in writing and verbally. English and German are both a must-have.
🎯 an organized professional: your knack for project management, newest tech tools and problem-solving helps you juggle multiple tasks simultaneously. Extra plus points if you have worked with ClickUp and Airtable before.
Requirements:
2+ years of experience in project mgmt, key account or consulting
Previous experience in agency work, customer service, event management or sales preferred
Good understanding of marketing & branding
Excellent communication, facilitation, and presentation skills in English and German
Experience in project management (ClickUp) and working across teams
Strong analytical and problem-solving skills
Ability to manage multiple projects simultaneously and meet tight deadlines
Comfortable working in a fast-paced, dynamic environment
your area of responsibility
Act as the primary point of contact for our corporate clients and event sponsors, demonstrating proactive communication and exceptional customer service
Serve as the link of communication between our clients & internal teams
Facilitate meetings with clients to comprehend their specific employer branding and diversity requirements, as well as event objectives and recruiting efforts
Collaborate with our internal creative and event management teams to design and implement tailor-made strategies that address the unique needs of each client
Provide clients with regular updates, progress reports, and performance analysis on employer branding campaigns, diversity initiatives, and events
Proactively identify opportunities for upselling and cross-selling our services to maximise client satisfaction and revenue growth
Resolve any challenges faced by our clients and deal with complaints to maintain trust
Attend client meetings, conferences, and networking events to represent the company and foster new business opportunities around Europe
Monitor and evaluate the success of employer branding and diversity campaigns, adjusting strategies as needed to achieve optimal results
Oversee all client-related projects through ClickUp, ensuring tasks are assigned, deadlines are met, and workflows are streamlined for efficient execution and timely delivery
the benefits
🌍 work from anywhere or join us in our beautiful offices at SPACES around the world
⏳ flexible working times and additional vacation days when needed
🧠 mental health support and free access to individual counseling via #openup
✈️ team retreats to Cyprus or further destinations
🌱 access to personal development perks like Mindvalley, Udemy, FutureThink, and more
🤝 inclusion in the decision-making process and the possibility to shape your own position around your goals and interests (we grow when you grow)
🎨 a multinational team
🍰 option to get a piece of the cake (aka shares)
🥳️ we are fun, promise
We'd like to inform you that this role requires an approx. commitment of 15-20 hours per week with a future possibility to increase to 25-30 hours per week. If you're based in Austria, we can employ you directly. The minimum salary for this position is based on your work experience in accordance with the consulting collective agreement, starting at €2,200 for a full-time role
However, for our team members from other parts of the world, this role would be offered on a freelance contract basis.
